Buying Guide
Prodotti
To consult the conditions of sale, follow this link.
After completing the order, you will no longer be able to cancel or modify it yourself: to do so, write to support@selvaticawear.com
After completing the order, you will no longer be able to change the shipping address yourself: to do so, write to support@selvaticawear.com
No, il tessuto non si rovinerà dopo un tuffo in piscina.Che sia un bagno in mare o uno in piscina, ti consigliamo di sciacquarlo sempre con acqua dolce.
Acquisto
Per consultare le condizioni di vendita segui questo link.
Se hai effettuato il tuo ordine dopo le 15:00, puoi scriverci tempestivamente a support@selvaticawear.com
Nota Bene: il servizio di Customer Care è attivo dalle 9:00 alle 18:00, dal lunedì al venerdì.
Cerchiamo di aiutarvi entro 24 ore, se hai bisogno del nostro supporto ti consigliamo di contattarci il prima possibile.
Se hai sbagliato a scrivere il tuo indirizzo puoi scriverci a support@selvaticawear.com: se l'ordine non è già stato evaso potremo effettuare la modifica.
Nota Bene: il servizio di Customer Care è attivo dalle 9:00 alle 18:00, dal lunedì al venerdì.
Cerchiamo di aiutarvi entro 24 ore, se hai bisogno del nostro supporto ti consigliamo di contattarci il prima possibile.
Payment problems?
On selvaticawear.com you can pay with:
- Credit Card VISA, MASTERCARD, MAESTRO and AMEX.
- Rechargeable credit card (eg. postepay).
- Paypal.
- Apple Pay.
The charge of the order sum will be deducted upon confirmation of the order, for all payment methods.
No, you can only pay by credit card, prepaid card, Paypal or Apple Pay.
Shipping problems?
The cost of shipping to Italy is €7. Shipping is free for orders over €100.
The order is processed by the Selvatica staff within 24 hours of receipt and is delivered to the courier. Since the package is entrusted to the courier, delivery times are the standard ones of the service.
In conjunction with particular events such as: Launch of New Collections, Sales, Black Friday, etc., due to the high number of shipments, the processing of orders may undergo slight delays.
In any case, it will be possible to monitor your order using the tracking number that you will find in the shipping confirmation email.
Of course: just enter the address to which you want to ship the order.
There may be delays in shipments for various reasons: particular events such as the release of new collections, promotions, etc. or due to incomplete or incorrect entry of the delivery address.
Check the tracking of your order at the link received in the shipping confirmation email and contact our Customer Service to receive further information. If you do not receive the shipping confirmation email, it means that your order is being processed and has not yet been shipped.
Problems with Returns or Refunds?
The first return is free for each order, if the address is the same as the one to which the order was delivered. In case of non-collection, we guarantee a second attempt free of charge.
Remember, you have 14 days from the date the order is shipped to return the items. Request a return from our RETURNS CENTER.
There are three ways to order:
- First Free Collection at the same delivery address of the order with one of our couriers.
- Collection at your expense at an address different from that of the delivery of the order.
- Custom pickup at your expense.
Dalla data di spedizione dell’ordine, hai 14 giorni di tempo per fare la tua richiesta di reso, da qui.
If you have changed your mind about your purchase or if you need to change the size, go to our RETURNS CENTER and request collection.
1. Enter your order code and the email address with which you made it
2. Follow the instructions and select the items you want to return.
3. When your return request is accepted, you will receive a confirmation email with the guidelines for returning the package.
No, it is not possible to replace a model with a different one, you will have to request a return and make a new purchase.
To request a return, visit our RETURNS CENTRE and follow the procedures described under the heading "How do I return my purchase?"
You can return items that are part of the same order code. If you have two different order codes, you will need to request two returns from our RETURN CENTRE and follow the methods described in the "How do I return my purchase?"
Se riscontri problemi o difetti di fabbrica nei prodotti, scrivici subito a support@selvaticawear.com per avviare una procedura di reso specifica.
Siamo attivi dal lunedì al venerdì, dalle ore 9:00 alle 18:00. Cerchiamo di rispondervi e aiutarvi entro 24 ore.
If you have requested a return, the refund will be made within 14 days from the date of arrival of the goods at the headquarters. Only in the event that you decide to return the order in full will the shipping costs also be refunded.