Buying Guide
How to buy?
To consult the conditions of sale, follow this link.
1. If you want to buy Bikini, Bags or Clothes, choose the product, select the quantity and click "ADD TO CART".
2. Add all the products you wish to purchase to your cart, then click "GO TO CART" to proceed with the purchase.
3. Accept our conditions of sale and click on "PROCEED WITH PURCHASE".
4. Fill out the form with all the required data and save them for your future purchases.
5. Click "Go to shipping" and then "Go to payment". At this point, if you have a discount code, enter it. Remember, this is the only time you can.
6. To complete the order click on "COMPLETE ORDER".
You will receive the order confirmation at the e-mail address you entered during the purchase with a summary of your order. If you don't receive the email, try checking your spam folder.
From this moment on you will no longer be able to add other items to your order but obviously you will be able to make a new one.
After completing the order you will no longer be able to cancel it or change the shipping address, to do so write to support@selvaticawear.com
After completing the order, you will no longer be able to cancel or modify it yourself: to do so, write to support@selvaticawear.com
After completing the order, you will no longer be able to change the shipping address yourself: to do so, write to support@selvaticawear.com
Payment problems?
On selvaticawear.com you can pay with:
- Credit Card VISA, MASTERCARD, MAESTRO and AMEX.
- Rechargeable credit card (eg. postepay).
- Paypal.
- Apple Pay.
The charge of the order sum will be deducted upon confirmation of the order, for all payment methods.
No, you can only pay by credit card, prepaid card, Paypal or Apple Pay.
Shipping problems?
The cost of shipping to Italy is €7. Shipping is free for orders over €100.
Our reference services are GLS and DHL for Italy, while for foreign deliveries only DHL.
The order is processed by the Selvatica staff within 24 hours of receipt and is delivered to the courier. Since the package is entrusted to the courier, delivery times are the standard ones of the service.
In conjunction with particular events such as: Launch of New Collections, Sales, Black Friday, etc., due to the high number of shipments, the processing of orders may undergo slight delays.
In any case, it will be possible to monitor your order using the tracking number that you will find in the shipping confirmation email.
Of course: just enter the address to which you want to ship the order.
Of course: just enter the address to which you want to ship the order.
There may be delays in shipments for various reasons: particular events such as the release of new collections, promotions, etc. or due to incomplete or incorrect entry of the delivery address.
Check the tracking of your order at the link received in the shipping confirmation email and contact our Customer Service to receive further information. If you do not receive the shipping confirmation email, it means that your order is being processed and has not yet been shipped.
Yes, Selvatica delivers worldwide.
If you want to know the shipping costs for your geographical area click here.
Delivery times can vary from 2-3 working days for Europe, up to a maximum of 2 weeks for the rest of the world.
Problems with Returns or Refunds?
The first return is free for each order, if the address is the same as the one to which the order was delivered. In case of non-collection, we guarantee a second attempt free of charge.
Remember, you have 14 days from the date the order is shipped to return the items. Request a return from our RETURNS CENTER.
There are three ways to order:
- First Free Collection at the same delivery address of the order with one of our couriers.
- Collection at your expense at an address different from that of the delivery of the order.
- Custom pickup at your expense.
If you have changed your mind about your purchase or if you need to change the size, go to our RETURNS CENTER and request collection.
1. Enter your order code and the email address with which you made it
2. Follow the instructions and select the items you want to return.
3. When your return request is accepted, you will receive a confirmation email with the guidelines for returning the package.
It is not possible to change the size: you will have to make a return request and proceed with a new purchase. Visit our RETURNS CENTERand follow the procedure indicated under the heading "How do I return my purchase?"
No, it is not possible to replace a model with a different one, you will have to make a return request and proceed with a new purchase. Visit our RETURNS CENTER and follow the procedure indicated under the heading "How do I return my purchase?"
No, it is not possible to replace a model with a different one, you will have to request a return and make a new purchase.
To request a return, visit our RETURNS CENTRE and follow the procedures described under the heading "How do I return my purchase?"
You can return items that are part of the same order code. If you have two different order codes, you will need to request two returns from our RETURN CENTRE and follow the methods described in the "How do I return my purchase?"
Send an email to support@selvaticawear.com , the staff will cancel your request.
If you have requested a return, the refund will be made within 14 days from the date of arrival of the goods at the headquarters. Only in the event that you decide to return the order in full will the shipping costs also be refunded.
From the moment the order is shipped, you have up to 14 days to return your purchase.
Yes, you can independently organize the collection at an address other than that of the delivery of the order by contacting the courier and the shipping costs will be at your expense.
Visit our RETURNS CENTRE in the website menu bar:
1. Write your order code and the email with which you made the purchase.
2. Select the items you want to return.
3. Select the reason for your choice from the drop-down menu.
4. Confirm the refund via the original payment method to receive the amount quickly and easily.
5. Choose the option "ORGANIZE PAYMENT COLLECTION AT AN ADDRESS DIFFERENT FROM THE ONE OF THE DELIVERY OF THE ORDER".
6. Once the return request procedure has been completed, you will receive an email confirming receipt of the request from the Selvatica Staff.
7. Once your return request has been accepted, you will receive another email with the steps to follow for returning the package.
8. Also via email, you will receive a notification when the package has arrived at our warehouses and, after the conformity assessment of the returned items, you will be informed of the approval or rejection of your refund request.
If the goods arrived not intact or with obvious manufacturing defects, you can send an email to support@selvaticawear.com and request a change using the following steps:
- In the subject of the email write: REQUEST TO CHANGE FAILED GOODS, ORDER N° *******
- In the text of the email write: Name and surname of the holder of your order.
- Attach 4 photographs of the product and its defects.
- Wait for confirmation from quality control.
The Selvatica staff will take care of booking a collection directly to your home.
Fill in the label that will be sent to you by email from our team, cut it out and affix it to the package in which you have placed the damaged goods. On the date that will be indicated to you, deliver everything to the courier.
Once the faulty goods have returned to our warehouses, the Selvatica Staff will take care of shipping the exchange goods.
If the goods arrived not intact or with obvious manufacturing defects, you can send an email to support@selvaticawear.com and request a change using the following steps:
- In the subject of the email write: REQUEST TO CHANGE FAILED GOODS, ORDER N° *******
- In the text of the email write: Name and surname of the holder of your order.
- Attach 4 photographs of the product and its defects.
- Wait for confirmation from quality control.
The Selvatica staff will take care of booking a collection directly to your home. Fill in the label that will be sent to you by email from our team, cut it out and affix it to the package in which you have placed the damaged goods. On the date that will be indicated to you, deliver everything to the courier. You will receive the refund within 14 days from the date of arrival of the goods at the headquarters.